Scaled Account Manager

The Scaled Account Manager ensures that our Travel and Expense customers receive a seamless, reliable, and success-driven experience throughout their journey with our solution. This role blends customer experience, product support, and full renewal responsibility: you assist customers with product-related questions, guide them through technical or process issues, and drive successful contract renewals across your portfolio.

We’re looking for individuals who are passionate about customer success, work in a structured and proactive way, and thrive in a fast-paced environment. You bring a “let’s solve it” mindset, strong communication skills, and a desire to help customers achieve results. You can expect world-class training, enablement, and opportunities to grow.

This role will report directly to the Manager, Scaled Account Management and be based in Berlin.

What you’ll do:

• Support your customers, ensuring excellent customer experience through timely, accurate communications
• Own the renewal cycle for your portfolio — from preparation and customer alignment to execution — ensuring predictable, timely, and successful renewals
• Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan’s product functionality