Senior Collections Analyst

Are you a results-driven collections professional who balances empathy with firm negotiation? Join our high-impact team in London to drive cash collections, streamline financial processes and directly safeguard the company's fiscal health. In this role, you will be the key bridge between Accounts Receivable, Customer Success, and our global customer base, delivering a world-class customer experience while driving financial results.

What You’ll Do:

• Drive Process Excellence: Define, document, and continuously improve end-to-end collections strategies and automated billing procedures.
• Proactive Balance Resolution: Investigate complex balances, conduct routine follow-ups, and resolve outstanding payments in a timely and professional manner.
• Problem Solving & Escalations: Identify root causes behind billing discrepancies, short payments, and refund requests; partner with leadership to address key trends.
• Actionable Insights: Deliver daily visibility on delinquent accounts and tracking metrics to keep cross-functional stakeholders aligned.
• Cross-Functional Partnership: Collaborate closely