Reservations Executive

Manage and coordinate all reservations across the apart-hotel portfolio, ensuring accurate inventory control, optimal allocation of bookings, and timely, professional communication with guests and sales channels across Cairo and North Coast properties.

Key Responsibilities

Manage all booking inquiries received via direct channels, OTAs, corporate partners, and sales leads

Allocate reservations to the appropriate building and apartment type based on availability, guest requirements, and operational considerations

Maintain real-time inventory and availability across all properties in Cairo and the North Coast

Pre-approve bookings in line with occupancy rules, pricing strategy, and house policies

Coordinate closely with building supervisors and front office teams regarding arrivals, special requests, and overbooking prevention

Update and manage rates, restrictions, and availability in the PMS and booking channels (as authorized)

Apply rates, promotions, and length-of-stay rules accurately

Respond to guest inquiries prior to arrival, including questions related to apartment types, amenities, policies, and location

Ensure pre-arrival requirements are completed (payment, IDs,..)

Share access details and QR codes with guest (Sahel)

Confirm apartment readiness with GOS before releasing check-in instructions

Ensure