Generalist, Talent & Culture

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

About UDX FRANCHISE, PRODUCTS & PARTNERSHIPS:

Universal Destination & Experiences’ Franchise, Products & Partnerships team (UDX FPP) extends NBCUniversal’s iconic brands, characters and stories through global consumer products and games, theme park merchandise and retail, in addition to the UDX enterprise function of franchise management and strategic partnerships. Supporting NBCUniversal’s owned portfolio of properties as well as third-party partners across the theme park business, UDX FPP creates products, experiences and partnerships that deepen fandom and connect audiences around the world with the characters, stories and worlds that define Universal.

Job Description

The HR Generalist supports the UDX Franchise, Products & Partnerships (UDX FPP) Talent & Culture team by delivering a broad range of human resources services across the employee lifecycle. This role serves as a trusted resource to managers and employees, providing guidance on HR programs, policies, processes, and employee relations matters while helping to drive an exceptional team member experience.

The HR Generalist is responsible for managing and supporting key HR initiatives, including organizational reporting, workforce analytics, onboarding and offboarding, performance management, talent planning, compensation and promotion administration, engagement initiatives, learning and development programs, employee relations, and recognition programs. This role also partners closely with Talent Acquisition, Learning & Development, HR Operations, Payroll, Benefits, Compensation, and other Centers of Excellence to ensure the effective delivery of HR services and solutions.

In addition, the HR Generalist will provide coaching and support to frontline leaders and team members, assist with workforce planning and talent review processes, conduct exit and stay interviews, analyze people metrics and trends, and contribute to organizational effectiveness initiatives across both domestic and international teams.

The ideal candidate is a proactive, solutions-oriented HR professional who thrives in a fast-paced environment and is passionate about supporting people and business outcomes. They are highly organized, intellectually curious, and comfortable balancing operational execution with strategic thinking. Success in this role requires strong judgment, relationship-building skills, attention to detail, and the ability to influence and collaborate across all levels of the organization. This position provides significant exposure to a global business and the opportunity to partner with leaders and HR colleagues across both domestic and international markets while contributing to a wide range of talent and organizational initiatives.

Here you can:

• Transaction Services - Provides administrative and operational support for workforce transactions and employee lifecycle activities including transfers, promotions, position and status changes, onboarding, separations, and other employee data updates. Supports hiring and onboarding readiness through intake handoffs, manager preparation, start-date logistics, required documentation, system access requests, and administers routine leave, accommodation, workers' compensation, timekeeping, attendance, and return-to-work processes while coordinating paperwork, timelines, compliance documentation, and referrals to designated COEs or vendors. Assists with compensation-cycle logistics, including onboarding, assignment, merit and bonus workflows, approvals, routine materials, and inquiry routing.
• Employee Support - Serves as a point of contact for employees and leaders, providing guidance on policies, procedures, accommodations, timekeeping, leave processes, and available resources. Supports employee matters by gathering information, maintaining documentation,  intake for ER investigations, handling accommodation requests, tracking cases, coordinating follow-up activities, and connecting employees and leaders with appropriate T&C resources. Supports handoffs to HRBPs, Employee Relations, or other COEs as necessary. Assists with crisis response activities, including communications, meeting coordination, documentation, resource distribution, and inquiry management. Identifies and escalates complaints and investigations that involve legal risk, repeated conduct or performance patterns, complex accommodations, sensitive employee impact, safety concerns, and situations requiring business judgment or certain types of leader coaching. Will conduct exit interviews
• Enterprise Programs - Supports company-wide talent, performance, engagement, communication, and change initiatives through coordination and administrative support. Assists with logistics for talent reviews, succession planning, internal mobility, and development planning by managing schedules, materials, tracking, and follow-up activities. Supports performance management processes, including goal setting, review cycles, check-ins, calibration meetings, communications, tracking, and documentation. Assists with Team Member Satisfaction (TSAT) surveys and engagement action planning through scheduling, reporting, dashboard updates, and progress tracking. Coordinates communications, training, recognition programs, internships, and change initiatives by supporting materials, meetings, stakeholder communications, enrollment tracking, and ongoing program administration.
• Operational Excellence - Drives process consistency, governance, reporting, data quality, workflow discipline, and knowledge management across services. Upholds Service Level Agreements (SLAs) and delivers timely responses to inquiries. Administers recurring T&C workflows through process checklists, approval routing, trackers, and compliance records while validating completeness and accuracy. Maintains T&C documentation, knowledge materials, FAQs, resources and distribution lists to support consistent service delivery and audit readiness. Identifies process gaps, data anomalies, compliance concerns, recurring inquiry themes, workforce trends, unresolved stakeholder issues, or operational risks and routes or escalates them for appropriate action.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

• Individual Contributor

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Here you need:

• Bachelor’s degree in Human Resources, Industrial Relations, Business Management, or related field preferred.
• 4+ years Human Resources experience in a large-scale fast paced HR environment preferred; or equivalent combination of education and experience.
• Working knowledge of employee relations and staffing required. 
• Solid judgment and decision-making skills
• Proven communication skills, both verbal and written
• Solid organizational skills, ability to handle multiple priorities
• Ability to flex & adapt in a fast-paced, constantly changing environment
• Demonstrated ability to deliver high-quality HR services
• Responsible for all onboarding and offboarding, including exit interviews
• Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues
• Ability to research and analyze various types of data and information
• Independent, self-starter, requiring minimal day-to-day task supervision
• Professional, confident demeanor
• Basic knowledge of company policies & practices
• Thorough knowledge of MS Excel, Word and PowerPoint; experience with an HRIS (i.e., SAP) preferred
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,304 - $85,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].