Client Success Manager II

Who We Are
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Role Overview

Every day, Client Success Managers at Neighborly Software help the agencies that administer grant funded programs (examples: affordable housing, energy rebates, and community development) actually get that money where it needs to go in the community. You'll own a portfolio of clients — building the relationships, coaching the users, and configuring the software — that turn "we have funding to distribute" into "we distributed it, correctly and on time." You're the person who understands both our software and the HUD programs it runs on well enough that clients trust you with both their questions and their success plans.

Key Responsibilities:

• Be the first, fastest, and most reliable point of contact for client questions