Member Care Lead - New York
Mission
Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk. Our mission: make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights. It's a team that thinks in 10x, not 10%. Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
Role Purpose
Most companies treat support as a queue to clear. We think it can be the warmest, most memorable part of the whole experience.
Neko Health is building a new kind of healthcare: proactive, human, and built around the member. In the US, that promise is about to meet thousands of new members, and the care behind every call, text, email, and message has to feel like hospitality at its best. Right now, that team is yet to be scaled, and you would help build it.
As a Member Care Lead, you will work with a team of peers to lead a high-performing, hospitality-led support organisation across email, phone, SMS, and social. You will guide frontline Agents, and you will work alongside Workforc
