CRM Product Bonus Manager

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a CRM Product Bonus Manager to join our CRM Team.

Role overview

As a CRM Product Bonus Manager, you’ll manage and optimize bonus and loyalty mechanics in Smartico, from setup and launch to ongoing performance. You’ll work closely with Product, Tech, and CRM teams to make sure mechanics, triggers, and rewards work smoothly.

You’ll also track key performance metrics, identify opportunities for improvement, and maintain clear documentation of configurations and logic.

Responsibilities

• Bonus & Loyalty Mechanics: Configure, launch, and manage product-integrated bonus and loyalty mechanics in Smartico, including tournaments, mini-games, gamification levels, and other engagement features.
• Loyalty Operations: Manage the full lifecycle of Smartico mechanics, ensuring triggers are configured correctly and rewards are delivered as expected.
• Cross-Functional Collaboration: Work closely with Product, Te