Loyalty Manager (French Speaking)
Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in multiple industries, including the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
Role Overview
As a Loyalty Manager at Neo Group, you will play a key role in strengthening relationships with one of our major client's most valued players. This unique B2B role blends VIP account management with targeted retention strategy, focusing on creating tailored experiences that drive engagement, loyalty, and long-term player value for our client's brand. You’ll act as a trusted point of contact for their international VIP players, ensuring the client's operational goals are met through a seamless and rewarding player journey.
What you will be doing
- Portfolio Management: Manage a targeted portfolio of our client's potential and existing VIP players, building meaningful relationships through calls, emails, and chat on beha
