Customer Implementation Manager
Customer Implementation Manager – Neoday | Tilburg
🔹 Location: Tilburg (On-site 80% / Remote 20%)
🔹 Type: Full-time
🔹 Experience: Mid-level (3–6 years in Technical Project Management, SaaS Onboarding or Implementation)
About Neoday
At Neoday, we build plug-and-play loyalty software that helps businesses drive revenue and profit growth, both online and offline. We are a growth engine for clients across the food & fashion retail, QSR, petrol, and car-wash industries, helping brands like LaPlace, Tesco, and Action strengthen customer loyalty and boost engagement.
We develop everything in-house from our Tilburg office, and we are growing fast! To support our growth, we are splitting our customer journey into specialized teams.
Your role
As a Customer Implementation Manager, you are the ultimate project owner of getting our new clients successfully launched. You step in right after the sales process and guide our clients through the entire technical setup and onboarding journey.
You are the vital link bridging the gap between a client's commercial goals and the technical reality. Your goal? Make sure the Neoday platform is fully integrated, the data is flowing perfectly, and the client’s team knows exactly how to use our system. You get them set up and running, so our Customer Success Managers (CSMs)
