Product Support Specialist
At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed. Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Tier I Product Support Specialist to join our team!
The ideal candidate will serve as the first point of contact for product support, capable of prioritizing issues, responding promptly to different situations, and providing excellent customer service. They will also collaborate with internal teams to escalate and resolve more complex problems efficiently. Curious about what your day would look like as a Tier I Product Support Specialist? Check out the details below!
Key Responsibilities:
- Monitor, log,
