Operations & Administrative Coordinator

NeoWork is hiring an Operations & Administrative Coordinator to provide administrative and operational support for a professional services firm. This is a remote, independent contractor role supporting billing, invoicing, workflow processes, and team coordination during fast-paced operational cycles including tax season and extension season.

Responsibilities

• Manage billing and invoicing processes end-to-end, owning accuracy, timeliness, and reconciliation
• Support high-volume administrative workflows during peak operational periods including tax season and extension season
• Coordinate multi-step workflow processes and ensure timely task completion across team initiatives
• Maintain, update, and distribute communication templates across the team
• Support client communications and coordinate team scheduling needs
• Manage administrative systems and cloud-based tools, working within client-provided remote desktop environment
• Proactively identify process improvements and operational bottlenecks
• Escalate only critical blockers while owning routine operational decisions independently

Requirements

• Proven experience in administrative or operations support within a professional services environment
• Demonstrated expertise in billing and invoicing management, comfortable owning this process end-to-end
• Ability to manage high-volume admin