Tier 1 Player Support Specialist (Non-Voice: Chat & E-mail)
NeoWork is seeking proactive and detail-oriented Tier 1 Player Support Specialists to support a fast-growing partner in the mobile gaming industry. In this role, you will assist players through chat and email, resolving gameplay, account, and technical inquiries while delivering a high-quality support experience.
You will work in a structured, data-driven environment with defined workflows, SLAs, and internal tools. This is a non-voice role that requires strong written communication, analytical thinking, and a genuine understanding of player behavior.
We are looking for candidates with a strong affinity for gaming, ideally within strategy or MMO environments, who can communicate naturally with players and take ownership of their work in a fast-paced setting.
Responsibilities
- Player Support: Handle player inquiries via chat and email related to gameplay, accounts, payments, and technical issues
- Issue Resolution: Investigate and resolve cases accurately using internal tools and available data
- Case Documentation: Maintain detailed and structured records of all interactions following established workflows
- QA Coordination: Submit and track technical or gameplay issues with QA teams and provide updates to players
- Player Feedback: Collect and share player insights with internal teams to improve the overall experience
- Compliance: Ensure player behavior aligns with platform policies, rules, and c
