NerdWallet's mission is to provide clarity for all of life's financial decisions. As a Customer Operations Associate, you'll provide account and technical support and share financial guidance resources with NerdWallet's rapidly growing membership base.

As part of the Customer Operations team, you will be a key part of ensuring an excellent customer experience on NerdWallet.com and with the NerdWallet mobile app. You'll help members with general account features as well as financial accounts, credit score questions, product recommendations, and more across email and chat.

We are looking for Nerds with a passion for helping people and an interest in personal finance as we significantly expand the product experiences offered to NerdWallet's members. This role will consist primarily of responding to member requests across multiple platforms — working alongside AI-assisted tools — and providing consumers with appropriate resources and guidance to help them thrive on their financial journey.

Where you can make an impact:

• Help consumers improve their lives through better financial decisions by assisting members in successfully using NerdWallet’s tools and features—always with their best int