Implementation Specialist

Hospital Success · Remote US · Full-time · Reports to Director of Hospital Success

About Nest

Nest builds care plan infrastructure for veterinary hospitals. Corporate veterinary groups use Nest to run preventive care memberships under their own brand, and we handle what sits underneath: enrollment, recurring billing, analytics, marketing, and seller-of-record compliance.

Care plans change how pets receive care. Pet owners pay a predictable monthly amount, visit more often, and catch problems earlier. Hospitals build steadier revenue and longer client relationships. Our mission is to make that kind of preventive care available to every pet.

About the team

Hospital Success launches and supports every hospital on Nest. Much of the work ahead is rolling out care plans across the veterinary networks we have already signed, and this team determines how well those launches go.

What you'll do

You will lead hospital launches from kickoff to go-live. That means running the timeline, confirming integrations and configuration are ready, and training hospital teams to offer care plans confidently from their first day. You will work alongside Hospital Success Managers, who own each relationship afte