Production Support Engineer (Cloud & App Ops) - freelance

Company Description

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Job Description

So, what are the main responsibilities of an Production Support Engineer in Netcompany?

As an Production Support Engineer, you will:

• Ensure the operational stability, availability, performance, and security of production systems across all environments.
• Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
• Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
• Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
• Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
• Maintain operational docu