Managed Services Director

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

The Managed Services Director leads the delivery and lifecycle management of Business Support Systems (BSS) services for telecom operators. The role focuses on ensuring high-quality service operations, SLA compliance, and continuous improvement across billing, CRM, order management, and revenue assurance platforms. They oversee cross-functional teams, manage client relationships, drive operational efficiency, and align service delivery with business goals. Additionally, the director is responsible for financial performance, risk management, and leveraging automation and d