Robotics Service Power User (human)

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning.

Your mission & challenges:

Your responsibilities, in order of priority:

1. Service manual & training

• Create and own the service manual for your product: maintenance routines, repair procedures and spare parts

• Create and update service training content for the NEURA Academy and deliver service trainings

2. Product expert

• Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved

• Stay current on HW/SW revisions, known issues and fixes

• Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks

3. Voice of service

• Collect and analyze field data: failures, recurring issues, repair times and spare parts

• Provide structured serviceability feedback to develo