Lead Software Engineer - AL/ML (Implementation Engineer)

About Us: Neuron7.ai is a fast-growing AI-first SaaS company — Series B funded and trusted by top Fortune 1000 brands — that transforms service resolution with intelligence. Our Smart Resolution Hub delivers predictive, guided troubleshooting across high-tech, medical, and industrial equipment environments. With 300% ARR growth and deep integrations with Salesforce, ServiceNow, Microsoft, and SAP, Neuron7 is scaling rapidly in India and worldwide. We operate with: Integrity and doing business the right way Continuous innovation in AI and service intelligence Customer obsession with real, measurable impact Collective intelligence through collaboration and knowledge sharing Role Overview As a Lead Software Engineer (Implementation Engineer), you will work at the intersection of engineering, AI, and customer delivery. You’ll build, integrate, and deploy Python-based backend solutions that power Neuron7’s AI-driven resolution platform. This role involves implementing customer-specific workflows, connecting enterprise systems, optimizing data pipelines, and enabling scalable LLM/NLP-powered features in production. You will partner closely with Customer Success, ML, Backend Engineering, and PM teams to ensure smooth onboarding, robust integrations, and high-quality deployments for enterprise clients. Key Responsibilities Python Development & Integrations Develop and maintain Python-based services, APIs, and integration layers for customer implementations. Build data ingestion, tran