Chief of Staff / COO

Objective

Own the operational, financial, and executional backbone of the company so that the CEO can focus on vision, growth, and external relationships. The Chief of Staff / COO ensures the executive team executes against strategy with discipline — through OKRs, accountable leadership, sound financial management, and a well-run operating system — so the company scales predictably and profitably.

KPI

• 100% of departments reviewed monthly against KPIs, OKRs, and Health Indicators, with documented recommendations
• Company profitability / EBITDA margin vs. plan
• Budget variance (actual vs. forecast) held within an agreed threshold
• Hiring bar maintained: consistent pass-rate against defined criteria and low early-tenure attrition on new hires
• Resource allocation (comp and budget) demonstrably tied to priority and merit, validated in periodic audits
• Executives satisfaction and retention across managed industry partnerships
• Adoption and reliability of the company Work OS across teams

Areas of Responsibility

Executive Team Management

• Run regular executive team meetings

• Ensure every department sets OKRs and Health Ind