Manager, Customer Program Management

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.

WHAT YOU WILL DO:

• Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
• Establish annual team MBO's and monitor on a quarterly basis in collaboration with the Director, Customer Programs
• Complete employee performance reviews for each team member
• Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
• Support CPM Director’s efforts to monitor and control the Customer Programs d