Service Engineering Specialist (Mechanical)

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY

Accountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits.  Also, responsible for the general support of field staff.

WHAT YOU WILL DO:

• Recommend course of action to solve problems brought to the department by the field staff or the customer directly.
• Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues.
• Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers.  This includes documenting and providing SCANs for supplier issues.
• Create instructions to service or service bulletins with clear information for the fi