Service Technician

POSITION GOAL: 

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team.  You will also support Field Service technicians as a technical liaison for open customer questions/issues.

ESSENTIAL FUNCTIONS: 

• Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
• Closely follow the investigation of field application/integration issues on-site and/or remotely.
• Review service and vehicle data
• Help answer technical questions posed about our products from customers
• Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
• Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

Requirements

Experience/Knowledge

• Experience working with customers (internal / external) and communicating at the technical level.
• Experience working with battery interface tools; CANalyzer, CANoe, C