Warranty Recovery Administrator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.

POSITION SUMMARY:

Responsible for administering the NFI and MCI warranty recovery to maximize supplier recoveries, reduce warranty costs, and drive improvements in supplier and product quality. The role requires highly organized, analytical, proactive individuals with an investigative mindset who can communicate effectively with internal and external stakeholders

WHAT YOU WILL DO:

Process and manage NFI and MCI supplier recovery claims in OSVC, including warranty claim analysis, supplier evaluations, recovery pursuit, and maintenance of the warranty work queue

Provide comprehensive failures analysis and warranty recovery report to applicable departments such as Service Engineering, Engineering, Supply Chain, and Procurement

Efficiently negotiate and resolve complex and disputed warranty recovery claims with suppliers

Collaborate with Supply Chain, Procurement, Supplier Quality, and suppliers to maximize cost-effecti