Sr. Manager, Membership Operations

Newlab is recruiting a Membership Operations Manager to help operationalize and manage Newlab’s physical presence in New Orleans, beginning with a beta facility (a short-term 12–24 month space) and transitioning to the full-scale, permanent Newlab New Orleans facility.

This role blends facilities management, technical infrastructure operations, and community experience. The Membership Operations Manager will ensure that the Newlab New Orleans space, its  equipment, vendors, and community, runs seamlessly, while maintaining Newlab’s high standards for functionality, safety, and member experience.

This role will be based out of Newlab New Orleans and reports to the Chief Product Officer.

RESPONSIBILITIES 

Facility & Technical Infrastructure Management

• Oversee day-to-day operations of Newlab’s beta space and future permanent facility, ensuring safe, efficient, and reliable functionality of all systems
• Lead and manage the teams responsible for maintenance and operation of specialized technical areas, including wet labs, light manufacturing, prototyping, and fabrication spaces
• Develop and implement location-specific standard operating procedures (SOPs) for equipment usage, safety compliance, and maintenance
• Manage team and