Posted 3h ago•US or Canada - Remote
Solution Architect ServiceNow Service Portal and AI Engineering
MiddleRemoteSalary undisclosed
Required Skills
TypeScriptJavaScriptPythonCI/CDLLMs
Job Description
Solution Architect
Service Portal and AI Engineering
NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.
You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.
Your impact
- Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.
- Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.
- Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
- Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.
- Implement retrieval, tool calling, structured outputs, and human review where a
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