IT Service Desk Analyst
Newton work on all kinds of projects, in virtually any sector. Such as making daily working life simpler and more effective for thousands of supermarket shop floor staff, for instance. Or ensuring more social care service users lead independent lives. Or enabling thousands more patients to be seen in clinics.
The technology we use is 100% cloud-based and is designed to support our extremely mobile workforce. Across the IT Team we are keen to ensure the technology services keep pace with and underpin Newton’s ambitions.
The IT Service Desk plays a key role in ensuring that the business can operate effectively and efficiently through their use of technology. Our customers are our colleagues, largely operational consultants delivering exceptional work on client projects across the UK and occasionally beyond.
The IT Service Desk Analyst role is often the first point of contact for IT across the business. Customer service is key to this role and the IT Service Desk Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
Key responsibilities:
- Accurately and timely triaging of tickets received into the service desk.
- Operating within the Incident and Service Request Management Process that fall within the Service Desk Team. This shall cover, fulfilling service requests, understanding incidents & supporting the individuals/business on the issues that
