Technical Program Manager

Customer · Boston, MA or NYC · Full-time

About the role

We're looking for a Technical Program Manager to manage all inbound customer-specific work that goes to Engineering. You'll be the bridge between our customer teams and Engineering, making sure every request is clearly scoped, prioritized, and delivered on time.

In this role, you will:

• Own intake for all customer-specific requests to Engineering, including custom data integrations, configurations, and fixes.
• Work with Account Management, Sales Engineering, and Product to scope requests and prioritize them against the roadmap.
• Track timelines, risks, and dependencies, and keep customer teams and leadership updated on status.
• Build a clear, repeatable process for how