Technical Business Analyst

This role can be based in any of our NZ NZTE offices. Who are we At New Zealand Trade and Enterprise (NZTE), our purpose is to grow companies internationally - bigger, better and faster - for the good of New Zealand. We’re looking for an experienced Technical Business Analyst to strengthen the systems, processes and customer data that support New Zealand businesses to grow internationally. What you’ll be doing This hands-on role sits at the intersection of business processes, CRM, customer data and digital products. You’ll be a go-to specialist for translating business needs, as it relates to our Customer Way operating model, into clear process, system and data requirements. You’ll: Translate business needs and processes into clear business, system and data requirements. Investigate CRM and customer-data issues, identify patterns and determine root causes. Ensure customer data is understood, reliable and fit for purpose. Establish and coordinate a customer-data quality programme with Digital & Data and other teams. Assess the impact of CRM and system changes on processes, data, integrations, reporting, controls and users. Support solution design, testing and business acceptance to ensure changes deliver the intended outcomes. Bring business and technical teams together to solve complex problems, clarify ownership and improve systems and data. What you’ll need You’ll be comfortable engaging stakeholders and working in detail across systems, processes and data. We’re lookin