Senior / Team Lead Customer Success Manager
Nexla, briefly
Nexla is the data layer for enterprise AI. We give AI apps and agents the connectivity, context, and governance to work across more than 1,000 enterprise systems in real time, and we process over a trillion records a month doing it. DoorDash, LinkedIn, Johnson & Johnson, Instacart, and LiveRamp run mission-critical data on us. Honorable Mention in the Gartner Magic Quadrant™ for Data Integration Tools, and top-rated by customers on Gartner Peer Insights four years running. Founded 2016, remote-first, headquartered in San Mateo.
Our values are short and we actually use them: Have Empathy. Be Curious. Be Intellectually Honest. Achieve Excellence. Remember to Relax.
Role, briefly
Our Customer Success team owns the end-to-end client experience, from initial integration through enterprise adoption and expansion. It is a small team, and this role does two jobs at once: running your own enterprise accounts, and leading, mentoring, and coaching the CSMs around you. You work closely with Sales, Solutions, Engineering, and executive leadership, and you are the primary voice of the customer internally, including on where the platform goes next.
Our Customer Success team owns the end-to-end client experience, from initial integration through enterpr
