AI Engineer- Agentic Customer Flow

Location: Waltham, MA (hybrid: 3 days in-office)

ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you’ll find ERGO NEXT. Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

We are seeking an AI Engineer with strong backend skills to design, build and scale AI driven capabilities. The role focuses on building robust AI systems, developing the surrounding LLM harness and quality frameworks, leveraging advanced GenAI techniques, and implementing production monitoring for end-to-end delivery in a fast-paced environment. This opportunity is heavily focused on backend and GenAI work.

Responsibilities

• Design, implement and optimize backend services that support AI workflows.
• Integrate ML and LLM models into production systems with focus on performance, reliability and scalability.
• Building and owning AI features end to end.