Sr. System Analyst

• Resolve operational problems within the defined schedules and service level agreements.
• Analyse root causes of operational malfunctions and provide resolutions.
• Handle escalated issues and follow-up on outstanding issues promptly.
• Develop preventive measures and document issue resolution procedures.
• Manage job calendars and flows to ensure timely completion.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Monitor system operations and troubleshoot problems.
• Manage application tool and monitor repair activities.
• Maintain daily logs of operational issues and maintenance activities.
• Contribute to business meetings and report on issue status.
• Develop support plan to prioritize and resolve multiple issues.
• Address customer issues promptly and accurately.
• Quality control on created and loaded IOTs
• Creation of IOT load files for the validation of

-          Standard IOT

-          Discount IOT

-          EU regulated IOTs

• Implementation of IOT
• Monitoring of end dates on Discounted IOTs.
• Mediation rejections handling for TAPOUT creation Customers.
• TAP halted files. (including Inspection Mode)