System Analyst

Senior System Analyst  is operations support system (OSS) specialist often work under Operations Manager  and perform any duties that are needed for smooth business operations. Some of these tasks may involve delegating or communicating information to other parties.Senior system Analyst often acts as trainer for new starters and ensure that that take ownerships of role that they are currently in. Any operational problem that may arise must be informed to inline manager.

Key Responsibilities

• Resolve operational problems within the defined schedules and service level agreements.
• Analyse root causes of operational malfunctions and provide resolutions.
• Handle escalated issues and follow-up on outstanding issues promptly.
• Develop preventive measures and document issue resolution procedures.
• Manage job calendars and flows to ensure timely completion.
• Recommend process improvements to improve operational efficiency and cost-effectiveness.
• Monitor system operations and troubleshoot problems.
• Manage application tool and monitor repair activities.
• Maintain daily logs of operational issues and maintenance activities.
• Contribute to business meetings and report on issue status.
• Develop support plan to prioritize and resolve multiple issues.
• Address customer issues promptly and accura