Senior Education Professional, Development
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Senior Education Professional, Development (NiCE Systems, Inc; Atlanta, GA): Design and develop technical instructor-led training (ILT), virtual ILT, and eLearning content for company Analytics and Quality Central platforms. Own the end-to-end training lifecycle, including needs analysis, curriculum design, content development, validation, and delivery. Develop and maintain technical documentation, lab guides, and troubleshooting exercises to support hands-on learning. Ensure training materials remain accurate, up to date, and aligned with product releases and best practices. Partner with Product Management and R&D to gain deep understanding of system architecture, new features, and release changes. Act as a global technical point of contact for trainers, providing product guidance, troubleshooting support, and enablement. Install, configure, upgrade, and maintain training lab environments, including servers, databases, and supporting services. Deliver technical training sessions to customers, partners, and internal employees as needed. Support trainer readin
