Customer Support Specialist

About Niural

Niural is an AI-native platform that unifies payroll, compliance, HR, and financial operations into a single intelligent system. We enable companies to hire, pay, and manage teams across 150+ countries with speed, accuracy, and precision.

Backed by Marathon Management, M13, and Inspired Capital, Niural is redefining the future of global workforce infrastructure and intelligent finance.

Why Niural?

Customer experience is foundational to our platform's success. As a Customer Support Agent on Pylon Live Chat, you are often the first point of contact for employers, employees, and contractors. Your responsiveness, clarity, and empathy directly influence client trust and satisfaction.

On a platform that powers payroll and compliance globally, precision and professionalism in communication are critical. Your role ensures that users feel supported, understood, and confident while navigating complex payroll and benefits systems.

About the Role

The Customer Support Agent will manage live chat inquiries through the Pylon platform, assisting employers, employees, and contractors with payroll, benefits, and account-related questions.

This is a shift-based role designed to maintain 24/7 support coverage. It requires strong communication skills, attention to deta