PEO Customer Success Specialist

About Niural

Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy.. We offer a collaborative, inclusive, and growth-oriented work environment.

Overview

We are seeking a detail-oriented and customer-focused PEO Customer Success Specialist with at least 2 years experience to serve as the primary contact for existing PEO clients. This role bridges payroll and benefits with exceptional customer service, ensuring client satisfaction, timely issue resolution, and smooth communication between customers and internal teams. CPP or FPC certification preferred.

Key Responsibilities

• Serve as the main point of contact for existing payroll clients, providing exceptional customer service and support.

• Maintain and build client relationship