PEO Customer Success Specialist, Broker Partners
About Niural
Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR, Global Payroll, and Global Contractor management in a single unified platform powered by AI. Our next gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy. We offer a collaborative, inclusive, and growth oriented work environment.
Overview
We are seeking a detail oriented and customer focused PEO Customer Success Specialist with at least 2 years of experience to serve as the primary contact for PEO clients who come to Niural through our broker partners. This role is dedicated to our broker partner book and bridges payroll and benefits with exceptional customer service, ensuring client satisfaction, timely issue resolution, and smooth communication between clients, their brokers, and internal teams. CPP or FPC certification preferred.
Key Responsibilities
Serve as the main point of contact for PEO clients serviced through broker partners, providing exceptional customer service and support
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