Service Desk Support Agent
Company Profile
nLighten is a leading European edge data centre platform operating across key markets throughout Europe. Founded in 2021, we are redefining digital infrastructure through our vision of being Close, Coupled and Connected, bringing sustainable, highly connected data centres closer to the businesses and communities we serve. As a fast-growing company, we are helping power the future of AI, cloud and digital innovation across Europe.
Learn more about us: www.nlighten.com
About the Role
We are looking for a customer-focused and proactive Service Desk Support Agent to join our team in Milton Keynes.
Operating within a 24/7 environment, you will serve as the first point of contact for customers and internal stakeholders, ensuring service requests, incidents, and operational queries are managed efficiently and professionally. Working closely with the Helpdesk Lead and wider operational teams, you will help deliver an excellent customer experience and support the continued growth of our European data centre platform.
This role combines customer service, service desk coordination, and administrative support in a fast-paced and collaborative environment.
Key Responsibilities
Service Desk Operations&
