Support Specialist

We are looking for a talented Support Specialist to join our Customer Support team. You will provide support on a range of NMI software products to our live customers via online tickets and phone support as well as carrying out the onboarding process with new customers, ensuring a high level of customer service at all times.

If you are a natural problem-solver with high levels of customer service and attention to detail, you will excel in this role. You will work as part of the general support team, reporting directly to the Support Manager.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments acro