Junior Live Support Engineer
Role Overview
The Live Support Engineer is responsible for investigating and resolving live production incidents and service requests, helping to maintain the stability and reliability of supported products and services.
The role works across application, infrastructure, integration and data-related issues, supporting incident resolution, service monitoring and continuous improvement activities. The successful candidate will work closely with a range of teams to identify problems, restore services and help prevent future issues.
Technical Requirements
This is a handson technical role. Candidates should have software development experience and be comfortable reading, understanding and writing code as part of incident investigation, troubleshooting and service improvement activities.
Java development experience is strongly preferred but not essential.
The successful candidate will be expected to:
- Analyse and troubleshoot issues within application code.
- Investigate defects and support the implementation of fixes.
- Work closely with development&
