Junior Service Manager | Launch Your Career in Tech Service Delivery
Location: Newcastle (minimum 3 days onsite or willingness to relocate)
We are looking for proactive, organised, and customer-focused individuals to join as Junior Service Managers. This is an excellent opportunity for someone early in their career who enjoys working with people, solving problems, and ensuring excellent service delivery.
Working within our client's Shared Services function, you will support the management and continuous improvement of IT and business services across a range of client accounts. You will collaborate with clients, technical teams, and senior Service Managers to help maintain high levels of operational performance and customer satisfaction.
This role offers significant development opportunities for individuals looking to build a career in Service Management and Service Delivery.
Key Responsibilities
- Support the delivery of IT and business services to agreed service levels.
- Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Assist with the coordination of incident, problem, and change management activities.
- Support service review and governance meetings.
- Produce service reports and performance updates for stakeholders.
- Communicate effectively with clients, delivery teams, and internal stakeholders.
- Escalate issues and risks where appropriate.
- Assi
