Service Manager | Your next step in your Service Management Career

Location: Newcastle (minimum 3 days per week in office)
Security Clearance: Must be SC Eligible
Relocation Support Available

Ready for the Next Step in Your Service Management Career?

We're looking for Junior Service Managers with approximately 18 months to 2 years of experience working within Service Delivery, Service Management, Operations, PMO, Technical Support or similar environments.

This is an excellent opportunity for someone who already understands how services, stakeholders and operational processes work and wants to develop their career within a Service Management function.

What You'll Be Doing

• Supporting the delivery of IT and business services to agreed service levels
• Monitoring and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Assisting with the coordination of incident, problem and change management activities
• Supporting service review and governance meetings
• Producing service reports and performance updates for stakeholders
• Communicating effectively with clients, delivery teams and internal stakeholders
• Escalating issues and risks where appropriate
• Identifying opportunities for service improvements
• Supporting service transition and operational change activities
• Building p