Vice President of Operations
ABOUT NOOKS
Nooks is pioneering Classified-Infrastructure-as-a-Service (CIaaS) — designing, building, and operating Sensitive Compartmented Information Facilities (SCIFs) and other secured, classified environments for the defense and national security community. We work with the agencies, contractors, and mission-driven organizations that keep the nation safe, delivering the physical infrastructure that makes classified work possible. We’re growing fast, operating across multiple markets, and building a company that takes both the mission and the business seriously.
About the Role
You’ll own the comprehensive customer experience delivery at our sites and ensure our product operates as intended, with consistency, across the entire portfolio. You are a radical advocate for the customer and fierce protector of the P&L. As Vice President of Operations, reporting to the CEO, you are the single executive accountable for the operational performance of our network of classified facilities as it scales from a handful of sites toward more than a dozen. You lead the Site Leads—the on-the-ground owners of each facility and each customer’s strongest advocate in the daily use of the space—and you own the operating model that makes a Nooks site a Nooks site no matter which one a customer
