Case Manager, Ontario Works (TFT) (CUPE 73.26)
Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.
As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.
As a Case Manager with Norfolk County, you’ll support individuals applying for Ontario Works by assessing eligibility, identifying barriers, and connecting them with resources and services. Your work will help people achieve greater stability, move toward employment, and improve their overall well-being.
Big vision. Real opportunities. Unlimited potential. That’s Norfolk.
Duties and Responsibilities:
- Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status.
- Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies.
- Determine and monitor ongoing eligibility by keeping abreast of legislative/directive changes and ensure all documentation is current through routine client office interaction and monitoring and verifying declared income.
- Approve trustees on behalf of appli
