Commercial Customer Experience Specialist (Spanish-speaking)

Activate your potential – join NORIT, the world leader in activated carbon production!  

The Customer Experience Specialist serves as a critical link between NORIT and its external customers. This role is responsible for delivering high-quality commercial support and customer service within a designated geographical area. As a key player in the commercial team, the specialist actively generates leads, supports the sales process, manages accounts, and ensures a seamless and positive customer experience from initial contact through to post-delivery support. 

Your key responsibilities will be: 

• Serve as the primary point of contact for all customer inquiries and issues, ensuring responsive, high-quality service, 

• Actively reach out to potential customers to generate leads and align follow-up actions with Sales Managers, 

• Take ownership of revenue forecasting and management for assigned customer accounts, 

• Manage and coordinate tender and RFQ processes from initial lead through to quotation, ensuring procedural compliance, 

• Support the sales team by reviewing RFPs, clarifying requirements, providing pricing, and defining contract terms in collaboration with internal stakeholders, 

• Handle end-to-end order processing, including issue resolution and customer updates throughout the order lifecycle,