Senior Customer Experience Specialist (Spanish - speaking)

Activate your potential – join NORIT, the world leader in activated carbon production!  

The Senior Customer Experience Specialist serves as a critical link between NORIT, its external customers and internal stakeholders. This role is responsible for delivering high-quality commercial support and customer service within a designated customer portfolio. As a key player in the commercial team, the Senior Customer Experience Specialist supports the sales process, manages accounts, fulfills and monitors customer orders from registration to delivery, and ensures a seamless and positive customer experience from initial contact through to post-delivery support. 

Your key responsibilities will be: 

• Serve as the primary point of contact for all customer inquiries and issues, ensuring responsive, high-quality service,
• Handle end-to-end order processing, including issue resolution and customer updates throughout the order lifecycle,
• Proactively handle orders with internal departments and production sites to ensure smooth shipment and delivery logistics, 
• Maintain accurate customer master data and enter orders into the CRM and ERP systems, act as secondary approver where needed, 
• Lead or participate in cross-functional improvement projects aimed at enhancing service quality, efficiency, and customer satisfaction, 
• Analyze customer behavior, preferences,