Foodservice Customer & Sales Support Coordinator

SUMMARY

The Foodservice Customer & Sales Support Coordinator supports our Food Service division by serving as the primary daytime administrative and customer service resource for the department. This position plays a critical role in ensuring exceptional customer service while supporting daily order processing, inventory communication, pricing updates, shipping administration, and coordination between customers, sales, production, shipping, trucking, and logistics.

This role serves as the communication hub for the daytime HRI operation by responding to customer inquiries, processing customer orders, coordinating information between departments, and helping ensure orders are processed accurately and delivered on time.

The Customer Service & Sales Support Coordinator reports to the HRI Inside Sales Leadership.

DUTIES AND RESPONSIBILITIES

• Answer incoming customer and internal phone calls and direct inquiries appropriately while providing exceptional customer service
• Receive, review, enter, and confirm all incoming and scheduled customer orders submitted by phone, email and other communication channels, daily
• Serve as the primary daytime point of contact for customer service questions, order status updates, product availability, and general order support
• Communicate effectively with the Foodservice sales team, production, shipping, trucking, logistics, and purchasing departmen