Sr. Manager, Health & Welfare Claims

Are you a leader who inspires others, values the details, and turns goals into results? Do you enjoy developing people and improving processes while delivering service that makes a difference? If this describes you, then we’d like to meet you!

What you'll be doing...

The Senior Manager, Health & Welfare, leads department operations and develop the leaders and teams who deliver accurate, timely service to our clients and participants. You’ll combine hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement.

As the Senior Manager, you will:

• Lead, coach, and develop department managers, supervisors, and team members.
• Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
• Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
• Improve workflows to increase efficiency, reduce risk, and support consistent service.
• Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
• Ensure department processes meet requirements and company policies.
• Partner with customer service and product