Supervisor, Field Service Representatives

Do you have a passion for customer service? Does the phrase “coach and develop” describe your approach to management?  Would you thrive in a role where you build relationships with plan participants, union representatives, and employers while making a meaningful impact?  If so, we hope you’ll consider NWA for your next career move.

What you'll be doing...

The Supervisor, Field Service Representatives oversees and manages a team of client service professionals and serves as the liaison with local unions, employers and participants. You will:

• Manage the Field Service team including hiring, training and scheduling
• Meet with plan participants, union representatives, and employers to explain pension plan eligibility, participation requirements, benefits, and plan provisions.
• Conduct individual and group meetings to assist participants with benefit applications, retirement options, and eligibility questions.
• Review and process complex benefit inquiries and applications, obtaining additional documentation when needed.
• Prepare benefit appeals, denial letters, and correspondence by interpreting plan provisions and documenting case recommendations.
• Respond to participant inquiries by phone and in writing, providing guidance on benefits, eligibility, and ap