Platform Operations Specialist

Support the operational excellence of Novisto's ESG platform by structuring, validating, and maintaining complex ESG data and framework configurations. Apply deep platform expertise to ensure data quality, resolve complex configuration challenges, and collaborate with Customer Success, Product, and Engineering to deliver a scalable, accurate, and secure customer experience.

Your Responsibilities Will Include:

• Process, structure, and validate ESG and platform data to support framework implementation, configuration, and operational deliverables.
• Map and digitize ESG standards, questionnaires, and regulatory frameworks within the platform, ensuring structural consistency and data integrity.
• Perform quality checks and data comparisons to ensure platform content is accurate and up to date.
• Develop deep operational knowledge of the platform and become the internal reference on how specific functionalities behave and should be used.
• Act as the operational relay between Platform Operations and internal teams (Customer Success, ESG Analysts, Product, Engineering), turning platform questions into clear, actionable answers.
• Serve as a deep level of escalation for platform and configuration issues, qualifying and documenting them before Engineering engagement.
• Partner with