Customer Success Manager

Customer Success | Nox Metals | Detroit, MI

Nox Metals is a Detroit-based technology company supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers, using software and automation to move metal faster than the industry thought possible.

We need a Customer Success Manager to own the entire experience after the sale: every order tracked, every issue closed, every customer kept, every account grown. The experience after the PO is what turns a one-time buyer into a partner for life.

You will:

• Own the customer experience end to end after the sale: orders, shipments, issues, renewals

• Own retention and expansion across your accounts and carry real numbers you're expected to hit

• Track every active order across every account: status, dock dates, exceptions, customer expectations

• Be the customer's first call when something is good, bad, urgent, or confusing

• Own customer-facing tech support across Gondor and NOX NEST, training users and driving adoption

• Surface issues before customers feel them (late mill loads, failed inspections, dock conflicts)